Exchanges or Returns

RETURNS ADDRESS:

In the event that a product(s) are unsuitable or suspected as being faulty, please return the product(s) to the address below using the Royal Mail Recorded Delivery Service, as this allows for the parcel to be tracked whilst in transit back to us.

Please include a notification with the action that you wish for us to take, whether it is an exchange or refund etc. (Refunds are only avaialble within a 14 day period from the despatch date of your order or 28 days over the Christmas period), then we will contact you to discuss. Please make sure that a daytime telephone number is included.

Our Refund Policy Does Not Affect Your Statutory Rights.

Unit 10a, The Old Brickworks
Church Road
Harold Wood
Romford
Essex. RM3 0HU

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

 The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK .

 ·         Much of the UK ’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

 ·         Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.  

 Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Boxfit UK Limited is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.   

For example, if a customer bought a new Gym Timer from us we would accept their old Gym Timer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.  

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:  

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.