We are sorry to hear that you are unhappy with your purchase and any unwanted items are returned at the customer's expense (unless the product is either proven faulty or was incorrectly sent by Boxfit or directly by one of our suppliers). The returned item must be in its original packaging and in a saleable condition and accompanied with a Boxfit UK Returns Form that can be downloaded below or there will be one on the reverse of the invoice we sent you with your original order.
If you wish for us to provide a quote for collection, please send us an e-mail at [email protected] otherwise please return the goods to the address below in protective packaging for transit purposes and we suggest using Royal Mail's Signed For Delivery Service which offers you a proof of postage.
Boxfit UK Returns Dept.
Unit 5 & 5a, The Old Brickworks
Essex. RM3 0HU
Tel: 0044 (0)1708 320320 - option 2
If you are unhappy with the goods received from your online purchase, we will refund the item(s) if they are sent back at the customer's expense and in a resalable condition within 30 days of receipt of your order. An original proof of purchase will be required if the item(s) were purchased in-store. (Please note that our 30 day refund policy is applicable to online purchases only and is 14 days from receipt of purchase if purchased in-store).
Any refunds will be issued to the original purchase payment method once we have received the goods back in their original saleable condition. This refund only includes the total amount of the goods returned and not the original delivery charge, unless the goods are proven faulty or sent in error.
We generally do not charge a restocking fee for returned items but with some of our more bulky products, we may have to apply one but this can be discussed prior to any return being made. Any goods with proven manufacturing faults on arrival will be replaced or refunded and some items may not be economically viable to be returned but this will need to be authorised by our returns dept. before a credit or refund is made.
If you wish to exchange a product for an alternative item within 30 days of receipt of your order, please also follow the return process listed above and you must include a completed returns form with the item(s) that you wish to exchange for, as well as the size and colour where applicable. On receipt of your return we will contact you to discuss the re-shipping and payment method for your exchange.
On your completed returns form please include your original order number or at least a daytime telephone number or email address, so that we can contact you if necessary. Exchanges will be shipped with a reduced re-delivery charge of only £2.99 for UK Mainland customers. Non UK and overseas customers can request a re-delivery quote before, or upon returning their exchangeable goods.
Please note that any items that have been customised, personalised or used for filming either in production or still photo shoots are non-returnable.
All the above information does not affect your statutory rights.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK .
- Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Boxfit UK Limited is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new Gym Timer from us we would accept their old Gym Timer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.